RETURN POLICY

1. Return Period

Customers may request a return within 30 days from the date the order is delivered.

Return requests submitted after the 30-day period will not be accepted.

2. Return Requirements

To qualify for a return, the following requirements must be met:

– The item must be unused and in original condition.

– The item must include original packaging, accessories, and included materials.

– The customer must provide valid order information or proof of purchase.

– The item must be approved for return before being shipped back.

3. Return Process

Customers must contact customer support before returning any product.

After receiving return approval, customers may ship the item to the following return address:

3305 EARL ST

PASADENA, TX 77503

United States

Unauthorized returns may not be accepted or may result in processing delays.

4. Return Shipping Responsibility

Customers are responsible for return shipping costs in the following situations:

– The customer changes their mind.

– The customer ordered the wrong product.

– The customer no longer wants the item.

– The return is due to personal preference.

Podions LLC will be responsible for return shipping costs when:

– The product arrives damaged.

– The customer receives an incorrect item.

– The product has a confirmed quality issue.

5. Refund Processing Time

Once the returned item is received and inspected, approved refunds will be processed within approximately 3 business days.

Refunds will be issued to the original payment method used for the purchase.

The final time for funds to appear in the customer’s account may vary depending on the payment provider or financial institution.

6. Damaged or Incorrect Orders

Customers should contact customer support as soon as possible if they receive a damaged, defective, or incorrect product.

Customers may be required to provide order details and supporting information for review.

7. Exchange Policy

Exchange requests must follow the same return process.

Approved exchanges are subject to product availability.

8. Contact Information

For return or refund assistance, please contact:

support@podionsonline.com